SHIPPING & RETURNS

Shipping Policy

We offer FREE SHIPPING all over the states (Alaska and Hawaii excluded).

We cooperate with the third-party delivery company with high efficiency, including Roadrunner Transportation Services, R & L Carriers, and The Custom Companies Inc, so as to ensure timely and well-protected delivery to our valued customers.

 

We promise the ship-out on the next day, and it usually takes approximately 2 to 5 days to reach the destination (varies on locations, and please call to check the exactly expected length of time). Tracking information shall be sent to you shortly after the ship-out for your reference.

Return & Exchange Policy

Receipt of Products

Please check the shipped items’ condition on receipt, and refuse to sign if there are apparently noticeable damages. Please take pictures of the damaged shipping and send us for a free exchange.

If the products are found to have been damaged after opening the package, take pictures and contact us for a free exchange.

 

Return & Exchange Policy

All requests for returns must be made within 15 days of receipt.

All approved returns must be in new, unused and undamaged condition (exclusive of items claimed for damage) and with original packages.

 

If an exchange is requested out of customers’ personal reasons, customers are supposed to pay for the return shipping. Customers shall still enjoy free shipping of the newly changed items.

 

Note: A restocking fee might be charged in some cases (Specified below).

 

Restocking Fee

Customers are supposed to pay Chef AAA a restocking fee (Please contact customer representative for specific amount).

 

Shipping in Error

Please contact your sales representative at 562-360-4652 and report the shipping error on receipt of a wrong delivery. We shall arrange the return and exchange of wrongly shipped products for you.

 

Defective Items

A defective item is any product that does not work properly on receipt of it. Please call our sales representative at 562-360-4652 and report the problem. We shall arrange the return and exchange it with a new one free of charge.

 

Exceptions

Returns are non-applicable for the following items:

  1. Customized Products (e.g. table linens, furniture, signs, doors, etc.)

  2. Specially-order Items (e.g. items sourced from other manufacturers, standard product upgrades)

  3. Items in the Use.

 

More Questions?

Please feel free to contact us for any concerns.

By Phone: 562-360-4652
By Email: customerservice@chefaaa.com

Contact

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Office: 562-907-8090

Email: sales@chefaaa.com 

Address: 9845 Painter Ave, suite L/M

Whittier, CA, 90605

Mon - Fri: 9am - 5pm​​

Saturday: 10am - 4pm​

Sunday: By Appointment Only