FAQs

  1. Do you have lift-gate service?
    Yes!
    The carriers help to unload the unit in front of your door, and you are responsible for move the unit inside.

  2. What methods of payment are accepted online?
    -Credit/Debit Card (Visa, MasterCard, American Express & Discover)
    -PayPal.
    -Cashier’s Check or Money Order
    -Wire Transfer
    -ACH/EFT

  3. What is the warranty policy of the products?
    All the products enjoy 1-3 year warranty on parts and 5 year warranty for compressor.
    Any after sales problems, please contact 562-360-4652
    Our team is here for you all the time!

  4. Can I go to your warehouse to pick up the products?
    Yes!
    Your are more than welcome to come to our warehouse to look around our products and pick up your ordered ones at 5940 Triumph Street, Commerce, CA 90040 
    You are always welcome to come and visit our location.

  5. How long does it take to ship to ...
    We guarantee the ship-out the same day of your order or next day from our warehouse! Your will be notified of the estimated shipping date if your ordered the items are temporarily out of stock.
    Generally, it takes around 2 to 3 days to ship to west coast states (Washington, California, Texas…), 3 to 5 days to east coast states (Florida, New York, Louisiana…). Tracking info shall be sent to you for your reference.

  6. What is the shipping cost?
    Chef AAA do FREE delivery to all over the states, Alaska and Hawaii excluded.